Hp envy 6455e wont finish set up on hp spart app on android os14

[Thesnail260]

Error code EBS00P0007. I changed ink cartridges. There is no paper jam. Firmware is updated and there hasnt been one since 2023. I've factory reset printer and still nothing but solid amber information light. How to fix?

[Nal_NR]

Hi @Thesnail260,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with Error code EBS00P0007.

Please follow the steps listed below for product reset:

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on. Now check the control panel display.

Try updating the firmware again now. Click here to select your current OS version.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.