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‎08-11-2021 07:51 PM

HP Recommended
Product: Hp envy pro 6400
Operating System: Microsoft Windows 10 (64-bit)

My ho envy pro 6400 stopped printing. Says it is offline. 

Category:
4 people had the same question
1 REPLY 1

‎08-18-2021 03:45 AM - edited ‎08-18-2021 03:46 AM

HP Recommended

@Rick2102, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print as the printer shows offline. Let us try these steps:

 

Restart the wireless router, the printer, and the PC

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

 

If the printer is not on the network, use the WPS method to connect the printer.

Refer to - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

 

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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