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‎12-12-2020 05:01 PM

HP Recommended
Product: iPad 7th gen
Operating System: iOS

When I select print, it turns on, says “printing” and then returns to the Home Screen. I’ve been having this issue off and on for over a year. The printer is 2.5 years old. 

Category:
2 REPLIES 2

‎12-12-2020 05:02 PM

HP Recommended

It is also not working from my iPhone. 

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‎01-01-2021 12:29 AM

HP Recommended

@mamajohnson2004, Welcome to HP Support Community!

Are you using the AirPrint option or the HP Smart App to print from?

Is there any error on the printer? Are you able to make photocopies on it?

 

Meanwhile, check for iOS updates and also, update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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