cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
51
Flag Post

Hp laserjet no usb connection

HP Recommended
Hp laserjet M14-M17 pro
Microsoft Windows 10 (64-bit)

I am using a hp laserjet M14 M17 pro. This printer cannot connect through usb, looks like the usb port on yhe printer is not responding.  Is there anyway to reset this port?

1 REPLY 1
HP Support Agent
HP Support Agent
16,895 16,875 1,327 1,335
Message 2 of 2
Flag Post
HP Recommended

@chemist13, Welcome to HP Support Community!

 

Sometimes a USB cable can malfunction. Test the connection with a different USB cable.

  1. Replace the USB cable. HP supports USB cables less than 3 meters (9 feet 10 inches) in length.

  2. Try the installation again.

Reconnect the USB cable to a different port directly on the computer. If problems continue, unplug all other devices from all USB ports on the computer, then use a different USB cable to connect the printer.

  • Reconnect the USB cable: Disconnect and reconnect the USB cable from the printer and the computer.

  • Connect to a different USB port: Connect the cable to a different USB port on the computer. If you are connecting to a USB 3.0 computer port, try connecting to a USB 2.0 port.

    NOTE: 

    Make sure you are plugging the USB cable into the USB outlet.

     

    Figure : Plugging the USB cable into the USB outlet 

    Plugging the USB cable into the USB outlet
  • Disconnect from a USB hub or docking station: If you connected the printer through a USB hub or docking station, try connecting the cable directly to a port on the computer.

  • Disconnect other USB devices: If you have several USB-connected devices, the computer might not have sufficient power for the USB ports to detect all of them. Disconnect other USB devices that are not in use. If removing other devices resolves the issue, HP recommends installing a powered hub to connect multiple USB devices.

 

If you still have issues, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

 

 

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation