Hp m28a Product No W2G54A

[Вадим1307]

После обновления принтер больше не определяется и определяется rbx-load. Помощь Expert ShlomiL

[SNicollas]

Hi

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Regards,

[Вадим1307]

Hp m28a after the update it began to be detected rbx-load . Help me . 

[Raj2111]

Hi @Вадим1307 

Welcome to the HP support community.

It sounds like your HP M28a printer is encountering a "rbx-load" error after an update. Here are some steps you can try to troubleshoot and resolve the issue:

Restart the Printer: Sometimes a simple restart can help clear errors. Turn off the printer, unplug it for a minute, then plug it back in and turn it on.

Check Connections: Ensure that all cables are securely connected. If you’re using a USB connection, try a different port or cable. If it’s networked, ensure it’s connected to the correct Wi-Fi network.

Reinstall the Printer Drivers:

• Go to the HP Support website @ https://support.hp.com/in-en/drivers
• Search for your printer model and download the latest drivers.
• Uninstall the current drivers from your computer before installing the new ones.

Use the HP Smart App: If you have the HP Smart app, try using it to set up the printer again. The app may help identify issues.

Firmware Update: Check if there’s a firmware update available for your printer on the HP website. Sometimes, new updates can resolve compatibility issues.

Reset the Printer: You can perform a factory reset on the printer. Refer to the user manual for instructions on how to do this.

 link : https://h10032.www1.hp.com/ctg/Manual/c05847830.pdf

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Вадим1307]

the problem was not solved.