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Message 1 of 2
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Hp office jet 6962 won’t print black ink

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Hp office jet 6962

My printer suddenly will not print black. It prints all the other colors, I have cleaned the print heads numerous times and repacked all the ink cartridges. I have in installed and reinstalled the printer and software. 

any solutions. I have only had their printer a few years. 

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Message 2 of 2
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@Ts2011

 

Welcome to the HP Support Community.

 

Are you able to copy in black?

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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