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Hcull
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Message 1 of 2
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Hp officejet 3831 keeps reverting to monochrome

HP Recommended
Hp officejet 3831
Microsoft Windows 10 (64-bit)

I have to say that I am very close to putting this printer into the bin and switching to a rival

 

I have only had this printer since August and for roughly the 10th time I am having to manually delete the drivers and reinstall them due to the printer always reverts to monochrome and the only way to change it is by deleting drivers. I pay for instant ink so I am wasting pages every month just trying to get the thing to work.

 

Sadly I am past the time for an amazon refund where I purchased it so I need help to try and resolve this issue or it really is going to be chucked into the bin.

 

So I dont need any help in deleting the drivers or re installing them because I can do that no problem what I need help with is how to stop the bloody thing reverting back to monochrome the next time I try to use the printer.

 

Apologies for my whinge, I am just very frustrated by this machine.

 

Any help would be appreciated.

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Hcull, Welcome to HP Support Community!

 

I understand your concern. Instead of using the printer drivers, we can try using Windows built-in drivers. Here is how you can try them-

 

•   Uninstall the existing printer drivers and restart the PC. Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Also, with regards to your Instant Ink page usage, I shall try to help you 🙂

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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