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‎08-12-2020 07:57 PM

HP Recommended
Product: Hp OfficeJet 9012

I keep getting false paper Jammed error what do I do

1 person had the same question
1 REPLY 1

‎08-15-2020 05:19 PM - edited ‎08-15-2020 05:23 PM

HP Recommended

@Lee127

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Step 1: Clear jammed paper from inside the printer. Remove any loose or jammed paper from inside the printer. ...
  2. Step 2: Clear jammed paper from other areas of the printer. 
  3. Step 3: Remove debris from inside the paper path. 
  4. Step 4: Clean the paper feed rollers. 
  5. Step 5: Reset the printer. 

Click here: https://support.hp.com/us-en/product/hp-officejet-pro-9020-all-in-one-printer-series/23918456/docume... to complete the troubleshooting steps.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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