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‎08-09-2022 06:36 AM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

HP PRINTER 3835 ERROR"The printer was not turn off properly remove any jammed paper and make sure the paper tray is installed properly" please help i tried to remove power cable and press power button for 15seconds ddnt work

Category:
1 REPLY 1

‎08-17-2022 08:41 AM

HP Recommended

@GeeTips

 

Welcome to the HP support community.

 

I understand that you are getting paper jam error, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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