Hp printer displays "printer failure"

[Stevedl]

Printer failure, unit was fine yesterday, until I moved it. I unplugged the plug from the unit and the wall a few times. I also removed and put the cartridges back as well as the cartridge holder. Thank you

[Echo_Lake]

@Stevedl

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Clear obstructions from the carriage area inside the printer.

1. With the printer on, disconnect the power cord from the rear of the printer.

2. Open the door to access the carriage inside of the printer.

3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

   

4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

   

5. Close the carriage access door.

6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: HP recommends plugging the printer directly into a wall outlet.

If the error persists, continue to the next step.

Step 3: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Stevedl]

Echo_Lake: Thank you for your reply. Unfortunately, it did not eliminate the error message. I had no error message a couple of days ago when I changed the wifi password. I then moved the unit to another room and then saw the message. I have not printed with the unit for at least four weeks. I called Staples, where I purchased it from a few years ago, they said it might be the printhead.

Thank you again for your suggestions,

steve

[Echo_Lake]

@Stevedl

Thank you for posting back. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Stevedl]

hello Echo_Lake:

Thank you, I tried the link and came back to the support community. Is that were you wanted me to go? Is there a number to call for help?

Thank you,

Steve