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Microsoft Windows 10 (64-bit)

my HP wireless tank 415 prints some lines as blurry or with shaddow, i tried a reset but to no avail. Kindly help me out 

1 REPLY 1
HP Recommended

@Francis-85

 

Welcome to the HP support community.

 

I understand that you are getting print quality issues, I am glad to assist you.

 

Print a Print Quality Diagnostic page

Press and hold the Start Copy Color button  on the printer control panel for 3 seconds to print a Print Quality Diagnostic page.

If that does not print fine, follow these steps:-

Run the printhead cleaning utility using the HP Software

  1. Open or search for the HP folder in your list of installed software applications, click the folder for your printer, and then click the name of your printer.

    HP Printer Assistant opens.

  2. On the HP Printer Assistant window, click Maintain Your Printer.

  3. Click the Device Services tab, and then click Clean Ink Cartridges.

    A Print Quality Diagnostic page prints.

    Example of a Print Quality Diagnostic page

  4. Examine the Print Quality Diagnostic page.

    • If the print quality is acceptable, click Done. You can stop troubleshooting.

    • If the print quality is unacceptable, click Second-level Clean when prompted to continue the next level of cleaning.

Refer to the HP document for further assistance:- click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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