Hp3310 printer error msg

[Ballerinagirl1]

Error msg 0xc18a0206 each time I try to print. New cartridges installed 

[Raj2111]

Hi @Ballerinagirl1 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP printer, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Please let me know if its laserjet, deskjet or officejet printer ? 

In the emantime try these steps:

• Ensure cartridges are properly installed.
• Perform a hard reset of the printer.
• Clean the cartridge contacts and printhead.
• Run a diagnostic test or print a test page.
• Check for firmware updates.
• Replace the cartridges if necessary.
• Check for paper jams.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Raj2111]

Hi ,

I hope you are doing well. We reached out to you but never heard back. I will be closing this case for now. If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

Take care and have a great day ahead!

Raj

HP Support

[Ballerinagirl1]

Hi I still need help. idk how to do a hard reset. Please call me. 

Spoiler

[Raj2111]

Hi @Ballerinagirl1 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support