HpdesignjetT520

[HSvan]

There is a problem with the printer or ink system

[Meghana_10]

@HSvan, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP designjet T520. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

Issues with the printer or ink system on the HP DesignJet T520 could be due to various reasons, including firmware problems, printhead issues, or ink cartridge malfunctions. Here are some steps you can take to troubleshoot and resolve the problem:

1. Restart the Printer:

   • Power off the printer completely, unplug it from the power source, and wait for about 30 seconds.
   • Plug it back in and power it on. This can often reset minor errors and bring the printer back to a normal state.

2. Check the Ink Cartridges:

   • Open the ink cartridge access door and ensure that all ink cartridges are properly installed.
   • Remove and reinsert the cartridges to ensure they are seated correctly.
   • Check for any visible damage or leaks and replace any faulty cartridges if necessary.

3. Inspect the Printhead:

   • The problem might be related to the printhead, especially if the printer has been used extensively.
   • Ensure that the printhead is correctly positioned and clean. You might need to perform a printhead cleaning from the printer's control panel or software.
   • If the printhead is clogged or damaged, it may require replacement.

4. Update Firmware:

   • Ensure that the printer firmware is up to date. You can download the latest firmware for your printer model from the HP website.

5. Run Printer Diagnostics:

   • Use the printer’s built-in diagnostics tools to identify and troubleshoot the issue. This can typically be accessed from the printer's control panel or software.

6. Reset the Printer:

   • Resetting the printer can sometimes clear system errors. Consult your printer’s user manual on how to perform a full reset.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana