I addes an "Admin" Password

[YeOldePrinting]

I added an "Admin" password with the HP Utility "Security" area. It will not accept this user name(admin) and password. I am locked out. How is a re-set done?

[A_Gayathri · Accepted solution]

Hi @YeOldePrinting,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to reset the HP OfficeJet Pro 8710 All-In-One Printer and clear the admin password, you can perform a semi-full reset. Please follow these steps carefully:

Semi-Full Reset

1. Power off the printer: Disconnect the power cord from the back of the printer while it is still on.
2. Wait for 60 seconds: Allow the printer to fully power down.
3. Reconnect the power cord: Plug the power cord back into the printer.
4. Power on the printer: Turn the printer back on by pressing the power button if it does not turn on automatically.
5. Access the support menu:
   • On the printer's control panel, touch the back button (located at the bottom left corner of the screen) four times in quick succession. This should bring up the support menu.
6. Reset the printer:
   • In the support menu, scroll down and find the option labeled "Reset Menu" or similar.
   • Select "Semi-Full Reset." This will restore the printer to its factory default settings, including clearing the admin password.
7. Reconfigure the printer: After the reset, you'll need to set up the printer again as if it were new, including reconnecting to your network and reconfiguring any settings.

Note

• Performing a semi-full reset will erase all settings, including the admin password, network settings, and any saved fax numbers.
• Make sure to reconfigure your printer after the reset to restore its functionality to your preferences.

Refer to this document:  HP OfficeJet Pro 8710 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[YeOldePrinting]

Thanks for the information. This worked to fix the issue.

Cheers~

[A_Gayathri]

HI @YeOldePrinting ,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support

[YeOldePrinting]

You are welcome. I did post "Accept as Solution" hopefully this will flag the post for others with the same issue.