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‎03-01-2025 03:50 AM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 11

I am getting Blue screen code B8156BOC on my HP 9015, i have unplugged, waited, etc.  and i keep getting it.  I can not even get to my printer from my network to do anything on it.

Category:
3 REPLIES 3

‎03-06-2025 01:41 AM

HP Recommended

Hi @mykel63122 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I understand you are getting an error message on your HP printer. Not to worry, I will help you get a resolution to resolve the issue.

 

We need to perform a semi-full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer, and performing those steps on a different printer may brick the device.

 

I've sent you a private message with reset instructions. Follow the reset instruction to perform a full reset and re-initialize the printer. 
 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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‎03-15-2025 10:45 AM

HP Recommended

it is still giving me the error message B8156BOC on my HP 9015, i do a semi reset and it turns on prints an alignment page and then the same error message B8156BOC on my HP 9015 comes up.

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‎03-18-2025 04:34 AM

HP Recommended

@mykel63122 

 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

 

I'm sending out a private message to assist you with the next course of action. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
Was this reply helpful? Yes No
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