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‎03-30-2021 10:35 AM

HP Recommended
Product: officejet Pro 8610

I am getting an error message "used HP cartridge" and cant bypass the message. HP Officejet Pro 8610.

Category:
1 REPLY 1

‎04-02-2021 06:44 AM

HP Recommended

@GerryH2

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document 'Used or Counterfeit ink cartridge Detected Errors: https://support.hp.com/in-en/document/c03772927 and the issue persists, it could be a hardware failure. 
 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/  
          

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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