I am getting an error on my printer stating I should call HP

[Lori139]

I am getting an error on my HP OfficeJet pro 8600+ stating I should call HP serial number [Personal Information Removed]

[Raj_05]

Hi @Lori139,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a specific error message on your HP OfficeJet Pro 8600+ that suggests contacting HP support. Here are a few troubleshooting steps you can try.

• Check for Paper Jams: Ensure there are no paper jams or obstructions in the paper path.
• Restart the Printer: Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in and turn it on.
• Update Printer Firmware: Make sure your printer firmware is up-to-date. You can check for updates via the HP website or using the HP Smart app.
• Check Ink Cartridges: Verify that the ink cartridges are properly installed and not empty.
• Reset Printer: You can try a partial reset by pressing and holding the # and 6 keys simultaneously for a few seconds, then releasing them.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support