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I am getting an error that my new ink is damaged or missing for all colors

HP Recommended
HP OfficeJet Pro 8710

I am getting an error that my new ink is damaged or missing for all (CMYB). This has never happened before. I tried troubleshooting and reinstalling. I am not sure what to do. Everything is clean and is installing correctly, and I have the correct ink cartridges and yes, in the correct order. Why would this suddenly happen? I also checked to make sure everything was up to date as far as installations and the ink is HP and new, not expired. 

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HP Support Agent
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Message 2 of 2
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Hi @EckertFam,

  

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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