I am trying to contact UK customer support without success and the chatline is not working.

[SusanHE]

I have been trying without success for two days now to contact UK customer support to correct and error in my address. The chatline will not respond and there is no customer support phone number. What sort of business is this?

[VikramTheGreat]

Hi @SusanHE,

Welcome to the HP support community.

I hear your concern, and I’m really sorry you’ve had this frustrating experience trying to get through to us. And we’d like to help get your address corrected.

Please share your case ID or HP account email ID with us in a private message (not here on the public thread), and we’ll check this for you. If you haven’t yet logged a case, we can guide you on the correct contact path for HP UK Support so the address update can be handled quickly.

Your patience means a lot, and we’ll do our best to get this resolved smoothly.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support