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HP Recommended
HP Officejet 6962. All-in-one
Microsoft Windows 10 IOT

It keeps paper jamming and have tried everything.  I think it's broken and needs to be replaced.  Need something that will do the same as the Officejet 6962.  It's only for home use.

1 REPLY 1
HP Recommended

@SandyA53 

 

Ooo, shopping.

 

The specifications on this printer are not spectacular - these are kind of "in the middle" as Officejet printers go.

Printer Specifications for HP OfficeJet Pro 6900 Printers

 

For example, the printer lacks ADF 2-sided printing and does not support ADF 2-sided scanning.

 

It does include OCR software in the Full Feature Software - if you use this and expect it, check the specs for the new printer for the feature or be prepared to provide an alternative.

 

If this printer is "all you need and expect", most of the new Officejet series would suffice.

 

What if?

That said, letting someone else choose your printer is perhaps not the best idea.

 

What to do?

  • Keep the 6962 specification data handy for reference.
  • Check at the HP Store for "Officejet" printers.
  • Start at the "top" of the range you can even consider - no reason to start at the bottom.  Why?  The "top of the line does provide some pretty nice features and is worth a look even if you later decide to settle for a different printer.
  • Check the features provided on any potential printer against what you already have.

 

Example of a "top of line" Officejet Pro printer (at this writing):

Data sheet HP OfficeJet Pro 9025 All-in-One 

 

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Dragon-Fur

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