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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎08-07-2025 06:26 AM

HP Recommended
Operating System: Microsoft Windows 11

On April 17th I bought ink cartridges on Amazon Prime.   Here it is in August and all the cartridges work but the Black 950XL.  
I had to put my old cartridge in my printer to be able to print.  I’m looking for a replacement mailed to me please.  Warranty ends 2026/11

1 REPLY 1

‎08-09-2025 10:40 AM

HP Recommended

Hi @Djmco36,

 

Welcome to the HP Support Community! 

 

I’m sorry to hear about the issue with your Black 950XL cartridge. Since the purchase was made through Amazon, I recommend reaching out directly to Amazon’s customer support for a replacement, as they handle returns and exchanges for items bought from their platform.

 

If you face any difficulties with them or need further assistance from HP afterward, please don’t hesitate to come back here and we’ll be glad to help.

Best regards,

Kuroi_Kenshi
I am an HP Employee

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