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Message 1 of 3
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I bought my printer in 3/2020 and HP is saying it's expired

HP Recommended
HP OfficeJet 5255
Microsoft Windows Server 2012 and older

I bought this printer in March of 2020 and have the receipt t o prove it. It's not=w having constant paper jams and the scanner no longer works. When I chat with the virtual agent, s/he will not give me a case number, stating my warranty is expired, despite the fact that HP warranties are good one year from the date if purchase. 

 

I am extremely frustrated that I cannot get through to a human being because they will not issue me a case number because my warranty is "expired" (which it;s not).

 

Any advice?

 

Thank you!

2 REPLIES 2
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Level 13
Level 13
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Message 2 of 3
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HP Recommended

Hello, 

 

Could you help with the issue you are facing with the printer. 

 

HP’s customer support is either closed or almost closed. Please try again during working hours Monday through Friday 8:00 a.m. to 8:00 p.m. / Saturday through Sunday 9:00 a.m. to 8:00 p.m. EST

 

However, You may use the HP Virtual Assistant and key in the following .

- "HP Tech Support number in USA. "

Choose the option CREATE CASE.  Then the HP VA would want you look in for Online solutions. you may go ahead and with " Continue with creating a Case".

The next would about entering the product Serial Number and Product number for product Warranty check.  You click on "NOT NOW" when prompted. 

And then you'd be prompted to enter the product model number . Once you are done with that it will give you support options or create a case and provide you with the phone number to contact.

 

Also check for  a private message ( by clicking the ENVELOPE icon on top right of this page ) for more information.

 

 

 

Regards,
Jabzi

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HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

@ellelmd

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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