Operating System: Microsoft Windows Server 2012 and older
I bought this printer in March of 2020 and have the receipt t o prove it. It's not=w having constant paper jams and the scanner no longer works. When I chat with the virtual agent, s/he will not give me a case number, stating my warranty is expired, despite the fact that HP warranties are good one year from the date if purchase.
I am extremely frustrated that I cannot get through to a human being because they will not issue me a case number because my warranty is "expired" (which it;s not).
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