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Message 1 of 4
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Flag Post

Solved!

I can not print in color

HP Recommended
deskjet 3835
Microsoft Windows 10 (64-bit)

The printer prints only in black and white in the preferences I do not see color printing appearing
Where has this option gone in print preferences?

3 REPLIES 3
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HP Support Agent
HP Support Agent
5,619 5,588 337 375
Message 2 of 4
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HP Recommended

Hi @ic22,

 

I'd like to help!

 

Follow below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

 

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know-how. Try printing.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Message 3 of 4
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HP Recommended

Thank you
Your instructions were accurate
you helped me alot
thank you very much !!!

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HP Support Agent
HP Support Agent
5,619 5,588 337 375
Message 4 of 4
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HP Recommended

You're welcome 🙂

 

I am glad I could help you.

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead

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