• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-06-2025 05:05 PM

HP Recommended

I can't get my printer to print.  It has a question mark highlighted on the print box.  I have a HP Envy Inspire 7200e All-In-One Printer.

1 REPLY 1

‎04-07-2025 02:11 PM - edited ‎04-07-2025 02:12 PM

HP Recommended

@Lollipop10, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

If your HP Envy Inspire 7200e printer is showing a question mark (?) in the print box, that usually indicates your Mac or Windows system can't properly communicate with the printer, or it can't identify it correctly.

Let’s go through a few steps to fix it:

Check the Connection

  • If it's a wireless printer, make sure it's connected to your Wi-Fi (not in setup mode or disconnected).
  • On the printer screen, go to:
    Settings > Network Setup > Wi-Fi Settings
    Then check the connection status.
  • If it’s USB, unplug and plug it back into another USB port.

Restart Devices

  • Power off the printer and unplug it for 30 seconds.
  • Restart your computer.
  • Plug in and power on the printer again.

Remove & Re-add the Printer

On Windows:

  • Go to Settings > Devices > Printers & Scanners.
  • Click on your printer and select Remove device.
  • Click Add a printer or scanner and let Windows detect it again.

On Mac:

  • Go to System Settings > Printers & Scanners.
  • Select the printer and click the minus (-) button to remove it.
  • Click the plus (+) button to re-add it — make sure to select the one that does not have "AirPrint" in parentheses (choose the HP driver version if available).

Update or Reinstall Printer Driver

  • Go to HP support page: HP Envy Inspire 7200e drivers
  • Download and install the latest full feature software for your OS.
  • During installation, it may ask to re-establish connection with your printer.

Use HP Smart App

Sometimes the HP Smart app helps detect and fix issues quickly:

  • Download it from HP Smart - Windows/macOS
  • Open the app and log in with your HP account.
  • Add your printer again — if it’s not showing up, it might not be connected properly.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.