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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
kate8bold
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I can't print word docs from my HP officejet pro 9012

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hp officejet pro 9012
Microsoft Windows 10 (64-bit)

I can't print word documents. Fine to print PDF's or emails but will not print word

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Kumar0307
HP Support Agent
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@kate8bold, Welcome to the HP Support Community!

 

I understand you are not able to print Word documents. as you are able to print other documents fine, this is not an issue with the printer. It is an application-specific issue.

Do you get any errors?

Try updating Windows, MS office, or repair it from the control panel.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Try printing PDF files, emails, or Webpages and check the result. If you are still not able to print just the Word document, I suggest you contact Microsoft for assistance.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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