I cancelled HP instant Ink and my printer does not work since

[andlincm]

Hi I cancelled HP envy Pro 6455 Instant Ink and printer has not worked since. It says E and there is no number flashing but there is an orange yellow light

[VikramTheGreat]

Hi @andlincm,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When you cancel HP Instant Ink, the printer immediately disables the use of Instant Ink cartridges — even if they still contain ink. That’s why your HP ENVY Pro 6455 is showing an “E” with an amber/orange light: it's a cartridge-related error.
 

Here's what you need to do:

1. Remove the Instant Ink cartridges from the printer.
   • These are usually labelled or marked with “Instant Ink.”
      
2. Install standard, genuine HP ink cartridges instead.
   • Look for regular HP 67 or HP 67XL cartridges (non-Instant Ink versions).
   • These can be purchased online or at most office supply stores.

Once you install valid, non-Instant Ink cartridges, your printer should return to normal operation.

If you want to buy genuine Ink cartridges, we can also help.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support

[andlincm]

Thank you for your response but I had already taken the step you recommended before contacting you. The E still appears after replacement with a new & genuine HP ink cartridge. What else do you suggest? Thank you, Linda 

[VikramTheGreat]

Hi @andlincm,

Thank you for letting me know. Could you please remove the ink cartridges currently installed in the printer, and could you share the front and back images of those cartridges, please?

Keep me posted

VikramTheGreat

HP Support