I cannot a Supply memory error cleared

[VKC12]

I cannnot get a Supply Memory Error cleared

[Kuroi_Kenshi]

Hi @VKC12,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Printer

• Turn off your printer.
• Wait for at least 30 seconds, and then turn it back on.

Check Toner Cartridge

• Open the printer cover and remove the toner cartridge.
• Inspect the toner contacts for any damage or debris.
• Reinstall the toner cartridge securely into the printer.

Replace the Toner Cartridge

• If the issue persists, try using a new HP Original toner cartridge. Sometimes defective or third-party cartridges may trigger the memory error.

Clean Printer Contacts

• Power off your printer.
• Remove the toner cartridge and gently clean the contacts inside the printer with a lint-free cloth.
• Reinstall the cartridge and power on the printer.

Update Printer Firmware

• Ensure that your printer firmware is up to date. You can download the latest firmware from the HP Support page.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[vclark12]

I tried all these items.  Do you think replacing the imaging drum could help?

thanks,

[vclark12]

I tried all of these items.  It is still not cleared.  Do you think replacing the imaging drum would help?

thanks,

[Kuroi_Kenshi]

Hi @vclark12,

Thank you for the response.

The M227fdn does not use a separate imaging drum, it’s integrated with the toner cartridge. So replacing the "imaging drum" separately won’t apply here.

If you’re still seeing a “Supply Memory Error”, it’s most likely:

A faulty toner cartridge

Dirty or damaged cartridge chip or printer contacts

A non-HP or refilled toner cartridge that the printer doesn’t recognize

A firmware mismatch or glitch

Here’s What You Can Do:

Double-check cartridge:

Are you using a genuine HP 30A or 30X cartridge?

Check for the HP security label on the box or cartridge.

Try a new cartridge:

Borrow one from a friend or buy a new HP original to test.

Even if the current one is from HP, it could be defective.

Clean the contacts:

Turn off the printer, unplug it.

Remove the toner and gently wipe the gold contacts on the toner and inside the printer using a microfiber cloth.

Reset printer firmware:

Kindly refer to this link to update your printer firmware.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,