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I cannot add my printer to my WI-FI. I use the 8 digit pin on my printer but it says it is wrong.

HP Recommended
Microsoft Windows 10 IOT

I just bought the HP Envy Pro 6458. I cannot get the printer to connect to my WI-FI network. I enter the 8 digit key but it keeps saying it is wrong. I have uninstalled and re-installed twice. The lights stay on and it keeps cycling. This is my 2nd HP Envy Pro 6458. The first one was doing the same thing. I returned it.  Am I doing something wrong?

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HP Support Agent
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HP Recommended

@ppender1966, Welcome to HP Support Community!


Refer to the document Connect to a Wireless HP Printer for alternate connectivity methods.


If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.


Hope this helps! Keep me posted. 


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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