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Message 1 of 2
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I cannot get my printer to connect to wirelless; print report says there is MAC address filtering

HP Recommended
HP ENVY 4500
Microsoft Windows 8.1 (64-bit)

My computer suddenly stopped acknowledging the internet / wifi.  I have reset and unplugged EVRYTHING!  I was able to print via USB cable but now it stopped because my usage is supposed to be tracked by this particular printer,  I have tried to set up the wif-fi more times than I can count over the last week

The HP help page keeps saying it can't be loaded yet I can access everything else on the PC internet

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@tcpt

 

Welcome to the HP support community.

 

Restore network settings to default settings.

1. Press the Wireless button to access the Wireless Status menu.

2. Press the button next to Settings to access the Wireless Settings menu.

3. Select Restore Defaults.

4. Confirm selection to restore defaults.

 

Connect the printer using Wireless Setup Wizard

1. Press the Wireless button from the printer control panel, and then select Settings.

2. Scroll to select Wireless Setup Wizard, and then press OK.

3. Follow the on-screen instructions to set up the wireless connection.

4. Insert the printer software CD in the computer CD-ROM drive.

5. Follow the on-screen instructions to install the printer software.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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