I cannot print in colour on my HP OfficeJet 3835 although it works fine on my daughters chromebook

[AnitaCW]

HP OFFICEJECT 3830 ALL-IN-ONE PRINTER SERIES

[Sneha_01]

Hi @AnitaCW,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Solution one: Use genuine HP cartridges:

• HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Solution two: Check the estimated ink levels, and then replace any low or empty cartridges:

• On the printer control panel, touch the Ink Level Indicator icon.
• The control panel displays estimated ink levels.
• Turn on the printer.
• Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door.
• The carriage moves to the left side of the printer.
• Wait until the carriage is idle and silent.
• Push in on the front of the cartridge to release it, and then pull it toward you to remove it from its slot.
• Remove the new cartridge from its package.
• Hold the new cartridge so that the cartridge contacts face the printer.
• Slide the new ink cartridge into its slot, and then gently push it forward until it snaps into place. Make sure the letter on the ink cartridge matches the letter on the slot.

Solution three: Use an automated tool to clean the printhead:

• Load plain white paper into the tray.
• On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.
  Swipe the display to scroll to Tools, and then touch Tools.
  Touch Clean Printhead.
• On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon 
•  The Setup menu displays.

Solution four: Replace the printhead

 Solution five: Service the printer

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support

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