I changed empty black cart and now I am getting message problem with printer or ink system. turn off

[Talford]

I changed empty black cart and now I am getting message problem with printer or ink system. turn off printer and turn back on

[Kuroi_Kenshi]

Hi @Talford,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

This error typically occurs due to various issues, such as cartridge problems, printhead issues, or printer firmware problems. Here are several steps you can follow to troubleshoot and resolve the issue:

Check and Replace Ink Cartridges

Use Genuine HP Cartridges: Ensure you are using genuine HP ink cartridges as non-HP or refilled cartridges cannot guarantee quality.

• For more details about genuine HP cartridges, you can visit the HP Anti-Counterfeit page.

Check the Estimated Ink Levels:

• On the printer control panel, touch the Ink Level Indicator icon .
• Replace any low or empty cartridges. Follow these steps to replace ink cartridges:
  1. Turn on the printer.
  2. Open the ink cartridge access door.
  3. Remove and replace any low or empty cartridges.
  4. Close the ink cartridge access door.

 Clean the Printhead

1. Load plain white paper into the tray.
2. On the printer control panel, go to Setup and select Tools, then choose Clean Printhead.
3. This process may have to be repeated several times if the printhead is badly clogged.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,