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‎11-30-2021 12:17 PM

HP Recommended

Hi! I bought hp deskjet 3050A all in one printer, J611 series, from Saudi Arabia and it work 122 cartridges. Now i come back to my country. Here unable to find 122 cartridges. Then i bought hp original 61 cartridges. But it’s showing "incompatible ink cartridges" 

How can i solve this issue?  

 

I already print a self test report. I don’t know how/what will i do after this? I need a permanent solution.?

Category:
6 REPLIES 6

‎12-01-2021 05:06 AM

HP Recommended

@Tuhin5, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the ink cartridges after moving to a different country. 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎12-02-2021 02:09 AM

HP Recommended

Hi Kumer, thank you so much for your effort.

 

Can anyone else help me to solve this problem? 

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‎12-02-2021 04:01 AM

HP Recommended

@Tuhin5

 

Yes, you may wait for an answer from a community member. As Bangladesh does not have HP Support available, there are no other options available.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎12-02-2021 09:14 AM

HP Recommended

I've to throw it out🤧  

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‎12-02-2021 09:58 AM

HP Recommended

@Tuhin5

 

I'm sorry you feel that way. We do not have any other options. You may buy a new printer.

Click here to check the HP partners in your country.

 

Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎12-02-2021 10:44 AM - edited ‎12-02-2021 10:51 AM

HP Recommended

Thank you Kumar❣️ Can I  CISS my empty 122  cartridges??? 

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