I do not have continuous ink cartridges installed, yet I get a stupid error saying I do

[Abigail25]

For the last month, I have been printing with HP cartridges that I bought from Office Depot. Now, I am receiving an error message stating the printer does not accept continuous ink cartridges and fails to print. **bleep**? I need to print, and I refuse to purchase new ink when these cartridges have plenty of ink in them. Needless to say, I am beyond angry.

[zoey7886]

@Abigail25, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Error Message about Continuous Ink Cartridges! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP printer is mistakenly identifying your genuine HP cartridges as continuous ink systems (CIS), which it does not support. Here are steps you can take to troubleshoot and resolve this issue:

Steps to Resolve the Issue:

Verify Cartridge Authenticity:

• Ensure that all ink cartridges are genuine HP cartridges. Sometimes, non-HP or refilled cartridges may trigger this error.
• Check the packaging and labels for the HP logo and originality seals.

Re-insert Cartridges:

• Open the printer's ink cartridge access door.
• Remove each ink cartridge and check for any visible damage or ink leaks.
• Reinsert the cartridges, ensuring they click securely into place.

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes.
• Plug the printer back in and turn it on.

Update Printer Firmware:

• Ensure your printer firmware is up to date. Go to the HP Support website, search for your printer model, and download any available firmware updates.

Reset the Printer:

• Resetting the printer to its factory default settings can sometimes resolve such issues. Refer to your printer's manual for instructions on how to perform a reset.

Clean Electrical Contacts:

• Clean the electrical contacts on the ink cartridges and inside the printer using a lint-free cloth lightly dampened with distilled water. Make sure the contacts are dry before reinserting the cartridges.

  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,