I don't have setup cartridges

[Zia1010]

I don't have setup cartridges

[Hawks_Eye]

Hi @Zia1010 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Zia1010]

Hi there,

My printer was working fine until a long power outage in my area last Tuesday. Once the power came back on, the printer will not work. It shows a 'USE SETUP' error, only for the black ink (K).  I only use HP ink 923 and now it won't recognize it.  It seems to be okay for the other 3 colours.  The black ink cartridge was replaced over a month ago and worked fine until the power outage.

I don't have setup cartridges and don't ever remember having to use those when I set up the printer last September.

I hope you are able to resolve this for me. I use my printer almost daily and have been without for a week now.  I have had to ask other people to print things for me.

I look forward to hearing from you.

Thanks!

[Hawks_Eye]

@Zia1010 

I have sent a private message with the required steps to override the error.

Check and let me know how it goes.

Thanks,

Hawks_Eye