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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Ramanibai
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I found two wires cut inside my printer

HP Recommended
Deskjet 3830

My printer started showing false paper jams and when I opened my catridge door I found a piece of wire. I also found another wire cut. The piece was white in colour. The wire that was found cut is black in colour. It was found to the printer's right side. My printer is hp deskjet 3830 ink advantage printer.

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Riddle_Decipher
HP Support Agent
HP Support Agent
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@Ramanibai I'm afraid that seems to be a hardware malfunction/defect and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

 

P.S: Welcome to HP Community 😉

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

View solution in original post

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
Message 2 of 2
Flag Post
HP Recommended

@Ramanibai I'm afraid that seems to be a hardware malfunction/defect and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

 

P.S: Welcome to HP Community 😉

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

View solution in original post

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Was this reply helpful? Yes No
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