I have HP Instant Ink. Where do I find my ink levels?

[FVRPrinter]

I have a HP Envy 6055e.  My color copy light was flashing.  I don't know what that means.  I haven't been able to find my ink levels.  I got a computer message that says, "You're Printer needs attention".

[Kuroi_Kenshi]

Hi @FVRPrinter,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

With your HP ENVY 6055e printer and HP Instant Ink subscription, you can easily check your ink levels and understand the status messages from your printer.

HP Smart App:

• Download and Install: If you haven't already, download the HP Smart app from the App Store (iOS) or Google Play Store (Android), or access it via the Microsoft Store for your Windows PC.
• Connect Your Printer: Open the app and connect it to your HP ENVY 6055e printer.
• Check Ink Levels:
  • On the main screen of the app, you will see your printer listed with an option to view ink levels. This will display the levels for both black and color cartridges.

Printer Software:

• Windows:
  • Click the Start menu and select All Programs.
  • Click HP, then open your HP ENVY 6055e series software.
  • Find the option for checking Estimated Ink Levels.
• macOS:
  • Click on the Apple menu and go to System Preferences.
  • Select Printers & Scanners.
  • Choose your HP ENVY 6055e printer from the list and open Options & Supplies.
  • You should see an option to check ink levels.

HP Instant Ink Portal:

• Login to your HP Instant Ink account to see detailed information about your ink levels and usage.

Understanding the Color Copy Light Flashing

• Color Copy Light Flashing: This usually indicates that there is an issue with the printer requiring attention. This might be due to low ink, paper jam, or another error.
• Check Printer Messages:
  • On your computer: Open the HP Smart app or printer software to see detailed error messages.
  • On the Printer: Look at the printer’s control panel for any specific error codes or messages.

Resolving "Printer Needs Attention" Message

Check for Paper Jams or Misfeeds:

• Open the paper tray and check for any jams or misfeeds. Clear any paper jams carefully.

Check Cartridge Installation:

• Ensure that both the black and color cartridges are correctly installed and seated properly in their respective slots.

Run Printer Diagnostics:

• Use the HP Smart app or printer software to run diagnostic tests and align the printhead.

Firmware Update:

• Ensure your printer’s firmware is up to date to avoid any software-related issues. Check for firmware updates through the HP Smart app or the HP Support page.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @FVRPrinter,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

With your HP ENVY 6055e printer and HP Instant Ink subscription, you can easily check your ink levels and understand the status messages from your printer.

HP Smart App:

• Download and Install: If you haven't already, download the HP Smart app from the App Store (iOS) or Google Play Store (Android), or access it via the Microsoft Store for your Windows PC.
• Connect Your Printer: Open the app and connect it to your HP ENVY 6055e printer.
• Check Ink Levels:
  • On the main screen of the app, you will see your printer listed with an option to view ink levels. This will display the levels for both black and color cartridges.

Printer Software:

• Windows:
  • Click the Start menu and select All Programs.
  • Click HP, then open your HP ENVY 6055e series software.
  • Find the option for checking Estimated Ink Levels.
• macOS:
  • Click on the Apple menu and go to System Preferences.
  • Select Printers & Scanners.
  • Choose your HP ENVY 6055e printer from the list and open Options & Supplies.
  • You should see an option to check ink levels.

HP Instant Ink Portal:

• Login to your HP Instant Ink account to see detailed information about your ink levels and usage.

• Check Printer Messages:
  • On your computer: Open the HP Smart app or printer software to see detailed error messages.
  • On the Printer: Look at the printer’s control panel for any specific error codes or messages.

Resolving "Printer Needs Attention" Message

• Open the paper tray and check for any jams or misfeeds. Clear any paper jams carefully.
• Ensure that both the black and color cartridges are correctly installed and seated properly in their respective slots.
• Use the HP Smart app or printer software to run diagnostic tests and align the printhead.

Firmware Update:

• Kindly refer to this link to update your printer firmware.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @FVRPrinter,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

With your HP ENVY 6055e printer and HP Instant Ink subscription, you can easily check your ink levels and understand the status messages from your printer.

HP Smart App:

• If you haven't already, download the HP Smart app from the App Store (iOS) or Google Play Store (Android), or access it via the Microsoft Store for your Windows PC.
• Open the app and connect it to your HP ENVY 6055e printer.
• On the main screen of the app, you will see your printer listed with an option to view ink levels. This will display the levels for both black and color cartridges.

Printer Software:

• Windows:
  • Click the Start menu and select All Programs.
  • Click HP, then open your HP ENVY 6055e series software.
  • Find the option for checking Estimated Ink Levels.
• macOS:
  • Click on the Apple menu and go to System Preferences.
  • Select Printers & Scanners.
  • Choose your HP ENVY 6055e printer from the list and open Options & Supplies.
  • You should see an option to check ink levels.

HP Instant Ink Portal:

• Login to your HP Instant Ink account to see detailed information about your ink levels and usage.
• Check Printer Messages:
  • On your computer: Open the HP Smart app or printer software to see detailed error messages.
  • On the Printer: Look at the printer’s control panel for any specific error codes or messages.

Resolving "Printer Needs Attention" Message

• Open the paper tray and check for any jams or misfeeds. Clear any paper jams carefully.
• Ensure that both the black and color cartridges are correctly installed and seated properly in their respective slots.
• Use the HP Smart app or printer software to run diagnostic tests and align the printhead.

Firmware Update:

• Kindly refer to this link to update your printer firmware.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,