cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
61
Flag Post

I have HP Laser Jet M15W printer with printing issues

HP Recommended

Hello. Thank you in advance. I have a HP Laser Jet M15W printer with printing issues, it prints 15 pages stops, then 3 mins later it prints 3-5 pages then stops. 

 

Flashing lights, power switch of and on, an the middle button feeed? same thing. 

 

 

Kirk

1 REPLY 1
HP Support Agent
HP Support Agent
24,500 24,386 1,352 1,437
Message 2 of 2
Flag Post
HP Recommended

@KirkRogers

 

Welcome to the HP  support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver 

Click here to download the driver.

 

Download and install printer firmware

Click here for the steps to install the firmware

 

Refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation