I have Ink in printer but not printing anything out.

[itsRach92]

I have ink in my printer nothing is flashing to say error or running low.

I have not used printer for over a year could this be why?

[Sneha_01]

Hi @itsRach92,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer has ink but is not printing, especially after not being used for over a year, the issue is likely due to clogged print heads or dried-out ink. Here are some steps to troubleshoot and resolve this problem:

1. Run Printer Head Cleaning Utility

Most printers have a built-in utility for cleaning the print heads. This can often resolve issues related to clogged nozzles.

• Access Printer Head Cleaning Utility:
  • Go to your printer’s control panel or use the printer software on your computer.
  • Look for maintenance or tools options and select the print head cleaning function.
  • Follow the on-screen instructions to run the cleaning cycle.

2. Print a Test Page

Printing a test page can help determine if the issue is with the print heads or another component.

• Print Test Page:
  • Go to Control Panel > Devices and Printers.
  • Right-click on your printer and select Printer Properties.
  • Click on Print Test Page.

3. Check Ink Cartridges

Ensure that the ink cartridges are properly installed and not dried out.

• Inspect Ink Cartridges:
  • Turn off the printer and open the cartridge compartment.
  • Remove the ink cartridges and check for any dried ink or clogged nozzles.
  • If the cartridges have built-in print heads, gently wipe the nozzles with a lint-free cloth and some distilled water.

4. Run Printer Troubleshooter

• Run Troubleshooter:
  • Go to Settings > Update & Security > Troubleshoot.
  • Select Additional troubleshooters and choose Printer.
  • Follow the on-screen instructions to complete the troubleshooting process.

5. Manually Clean Print Heads.

• Manual Cleaning:
  • Remove the print heads (if they are removable).
  • Soak the print heads in a small amount of distilled water or a specialized cleaning solution.
  • Gently blot the print heads with a lint-free cloth to remove excess ink.
  • Allow the print heads to dry completely before reinstalling them.

6. Update Printer Drivers

Outdated or corrupt printer drivers can cause printing issues.

• Update Drivers:
  • Go to the printer manufacturer’s website and download the latest drivers for your model.
  • Install the updated drivers and restart your computer.

7. Check for Firmware Updates

Firmware updates can sometimes resolve printing issues by fixing bugs and improving performance.

• Update Firmware:
  • Visit the HP  website and download any available firmware updates for your model.
  • Follow the instructions to update the printer firmware.

8. Perform a Factory Reset

If all else fails, you can try performing a factory reset on your printer to restore it to its default settings.

• Factory Reset:
  • Refer to your printer’s manual for instructions on how to perform a factory reset.
  • This process will vary depending on the make and model of your printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Sneha_01]

Hi @itsRach92,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer has ink but is not printing, especially after not being used for over a year, the issue is likely due to clogged print heads or dried-out ink. Here are some steps to troubleshoot and resolve this problem:

1. Run Printer Head Cleaning Utility

Most printers have a built-in utility for cleaning the print heads. This can often resolve issues related to clogged nozzles.

• Access Printer Head Cleaning Utility:
  • Go to your printer’s control panel or use the printer software on your computer.
  • Look for maintenance or tools options and select the print head cleaning function.
  • Follow the on-screen instructions to run the cleaning cycle.

2. Print a Test Page:

• Go to Control Panel > Devices and Printers.
• Right-click on your printer and select Printer Properties.
• Click on Print Test Page.

3. Check Ink Cartridges:

• Turn off the printer and open the cartridge compartment.
• Remove the ink cartridges and check for any dried ink or clogged nozzles.
• If the cartridges have built-in print heads, gently wipe the nozzles with a lint-free cloth and some distilled water.

4. Run Printer Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select Additional troubleshooters and choose Printer.
• Follow the on-screen instructions to complete the troubleshooting process.

5. Manually Clean Print Heads.:

• Remove the print heads (if they are removable).
• Soak the print heads in a small amount of distilled water or a specialized cleaning solution.
• Gently blot the print heads with a lint-free cloth to remove excess ink.
• Allow the print heads to dry completely before reinstalling them.

6. Update Printer Drivers:

• Go to the printer HP website and download the latest drivers for your model.
• Install the updated drivers and restart your computer.

7. Check for Firmware update

• Visit the HP  website and download any available firmware updates for your model.
• Follow the instructions to update the printer firmware.

8. Perform a Factory Reset

If all else fails, you can try performing a factory reset on your printer to restore it to its default settings.

• Factory Reset:
  • Refer to your printer’s manual for instructions on how to perform a factory reset.
  • This process will vary depending on the make and model of your printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support