I have a Envy HP6500 series printer that will not print from my pc but will print from my iphone.

[geno3682000]

The print job will go to queue but no further....

[VikramTheGreat · Accepted solution]

Hi @geno3682000,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Envy 6500 series printer prints from your iPhone but not from your Windows 11 PC, and jobs get stuck in the queue, here are the most likely causes and how to fix them:

Step-by-Step Troubleshooting

1. Restart Print Spooler Service

Sometimes the Windows print queue gets stuck.

• Press Win + R, type services.msc, and press Enter.
• Scroll to Print Spooler, right-click → Restart.
• Try printing again.

2. Clear the Print Queue

• Go to Control Panel > Devices and Printers
• Right-click your printer → See what's printing
• Cancel all jobs, then try printing again.

3. Check Printer Status

• Make sure the printer is set as the default.
• Ensure it’s online (not greyed out or showing “Offline”).

4. Reinstall the Printer Driver

• Go to Settings > Bluetooth & devices > Printers & scanners
• Remove the printer.
• Download the latest driver from Official HP® Support.
• Reinstall and test.

5. Use HP App

• Install the HP app from HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• Add your printer and try printing through the app; it often bypasses queue issues.

6. Firewall or Antivirus Blocking

• Temporarily disable third-party antivirus or firewall.
• Try printing again to see if it’s being blocked.

7. Check Connection Type

• If you're using Wi-Fi, ensure both the PC and the printer are on the same network.
• If using a USB, try a different port or cable.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[geno3682000]

Thank you very much for your reply and the helpfull suggestions.  I had tried most of them already, but the others made it happen! Kudos to you!

[VikramTheGreat]

Hi @geno3682000,

You’re very welcome, I’m really glad to hear the additional steps helped and that you were able to get everything working. Great job sticking with it!
 

If you ever need help again, with this device or anything else, just let me know. I’m always here to support you. Kudos right back to you!

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat