I have a HP Officejet 8100 printer wont print

[ACAIT]

I have a HP Officejet Pro 8100 printer that is connected by USB printer cable. The printer shows online in control panel but when you do a test page it gives a print error. I tried swapping the printer with the same model, change the ink cartridges, power cycled the printer and pc, checked for paper jams and even swapped the printer head. I have also tried reinstalling the drivers for the printer, but I get the same error when trying to print.

[VikramTheGreat]

Hi @ACAIT,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand that you have an HP Officejet Pro 8100e Printer and it is not working and getting Print failure error, I'll be glad to assist you with this case.
 

I appreciate your efforts in troubleshooting this issue and have certainly done a good job.

The evidence points towards a driver's issue. Let us uninstall the existing printer drivers from the root level and then reinstall them. The following steps should help.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window, look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK. (There is a space between printui.exe and /s).
• Click on the Drivers tab.
• Look for HP Printer driver. If you see it, click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties window.
• Close Devices and Printers.
• You may click here to download and install the drivers.

Once the drivers are successfully installed, you may attempt to print. 

I sincerely hope this fixes the issue. Keep me posted for further assistance.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support