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    HP Solution Center Adobe Flash player error

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Message 1 of 4
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I have a blue screen message on printer screen that says "B8088628"

HP Recommended
HP Officejet Pro 6968

Thank you anyone who can advise me!

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@jcriner, Welcome to the HP Support Community!

 

Are you able to bypass this error and reach the home screen on the printer?

 

Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any paper jams inside the printer and make sure the printer carriage is moving freely. Refer to the steps from - A 'Paper Jam' Error Displays

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Message 3 of 4
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HP Recommended

I have tried that with no success. I will need to go and buy another one. This was bought in May 2017 from Staples. It's too bad nothing lasts long. Thanks for your suggestions...

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HP Support Agent
HP Support Agent
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Message 4 of 4
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@jcriner

 

It seems like a hardware issue with the printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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