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I have a blue screen on my printer with DD000D78 also a circle with a line through the top

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hp envy 7855
Chrome OS

hp envy printer 7855  I have a blue screen with circle at the top with a line through the top    and a message DD000D78   It is wireless and I am using a chrome book laptop   I have unpluged it many times but all i get is the blue screen back.   I called the hp number where they charge you before they will try to fix it.  I told her I don't want to fix it just tell me what the message DD000D78 means.   She said she would look.  She came back and said she could not find that message any where.

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Welcome to HP Community


I have gone through your Post and I understand your concerns


Unfortunately this seems to be a Hardware issue and possibly even a Hardware issue


I suggest you contact HP Support in your region for service options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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