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‎01-27-2021 02:52 PM

HP Recommended
Product: Lenovo Yoga
Operating System: Microsoft Windows 10 (32-bit)

I have a new Office Jet Pro 9018 and the display on the home pad is upside down. When you swipe it with your finger everything moves in the opposite direction so it is impossible to push any button (copies, etc.) accurately. I can't even find the copy mode.  I've turned it off and on, plugged it directly into the wall, unplugged it - plugged it in and once in awhile it is right side up but quickly reverts back. Haven't had it two months and this just started a week ago. Any help? Thanks!

Category:
1 REPLY 1

‎02-11-2021 01:48 PM

HP Recommended

@CJChiv

 

Welcome to the HP support community.

 

As I understand, the options on the control panel are upside down right?

 

If yes, update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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