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Message 1 of 4
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I have a problem where my 6520e printer

HP Recommended
Photosmart 6520e
Microsoft Windows 8.1 (64-bit)

My printer says that it is out of paper when it is not.  Looking at a previous answer, I have cleaned the rollers, unplugged the printer and re-plugged. then it says to "Update the Firmware" via a link to "www.support.HP.com".  However I get a message saying that the HP Customer Support Site is unavailable.  Do I have to wait until they get it sorted, or is there another way to do it?  Roy 

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@roybab

 

Welcome to the HP Support Community.

 

Have you tried all the steps from here: https://support.hp.com/us-en/product/hp-photosmart-6520-e-all-in-one-printer-series/5169038/model/51...?

 

You can update the firmware from here: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Author
Level 1
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Message 3 of 4
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HP Recommended

Hi Betty0610

I have tried everything that you have put in your Post, and nothing works.  I still have the same error message and cannot print.  What now?  

Roybab

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HP Support Agent
HP Support Agent
11,668 11,654 645 481
Message 4 of 4
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HP Recommended

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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