• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-13-2025 06:30 AM

HP Recommended

I have an HP 8022 Officejet stuck in validating mode. What do I do?

Reply
1 REPLY 1

‎10-16-2025 06:00 AM

HP Recommended

Hi @Brassard13 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

If your HP OfficeJet 8022 is stuck in “Validating” mode, it’s likely caught in a firmware or network initialization loop. You can resolve this by resetting the printer, reinstalling the HP App, and updating the firmware manually.

 

Step-by-step actions to fix “Validating” mode on HP 8022

 

Power reset the printer

  • Turn off the printer and unplug it from the wall
  • Disconnect all cables (USB, Ethernet, phone line)
  • Wait 60 seconds
  • Plug it back in and power on with no cables attached
  • If the “Validating” message persists, proceed to step 2

 

Reinstall the HP App

  • On your computer or mobile device, uninstall the HP App
  • Download the latest version from the Microsoft Store or App Store:
    HP App – Microsoft Store
  • Reinstall and open the app, then try adding the printer again

 

Update firmware manually via USB

  • On a Windows PC, download the latest firmware from HP:
    HP OfficeJet 8022 – Firmware Update
  • Use the HP Printer Update Utility to install the firmware via USB
  • If the printer is stuck, try powering it on with the USB cable already connected

 

Run HP’s Diagnose & Fix tool

 

Reset network settings

  • If the printer becomes responsive, go to Settings > Network Setup > Restore Network Defaults
  • Reconnect to Wi-Fi using the HP App or control panel

 

Let me know if the printer remains stuck after the firmware attempt or if the display changes—I’ll guide you through deeper resets or alternate connection methods. 

 

You’ve done everything right by restarting and checking the app, and we’ll make sure your printer gets back to full function.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.