I have an HP ENVY Inspire with a flashing screen and error code B87668C2

[Blindfloyd]

I have an HP ENVY Inspire 7958e with a flashing screen and error code B87668C2

[Sneha_01]

Hi @Blindfloyd,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code B87668C2 on your HP ENVY Inspire 7958e printer, accompanied by a flashing screen, indicates a specific problem that needs to be addressed. This could be related to hardware or firmware issues. Here’s how you can try to resolve it:

Step-by-Step Troubleshooting

Power Cycle the Printer:

• Turn off the printer using the power button.
• Unplug the power cord from the back of the printer and the wall outlet.
• Wait for about 60 seconds.
• Plug the power cord back into the wall outlet and then into the printer.
• Turn the printer back on and check if the error persists.

Check for Firmware Updates:

• Sometimes, firmware updates can resolve issues. Ensure your printer’s firmware is up to date.
• Download the latest firmware update from the HP support website.

Reset the Printer:

• Resetting the printer can sometimes clear errors. To reset your printer:
  • With the printer turned on, disconnect the power cord from the back of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn on the printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support