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There are two common causes for this and I suggest you check these two things and post back if the problem is not resolved.
First, remove the tray and look into the tray cavity. I see by your model number you do not have a duplex modem but it is still possible that you have a duplex diverter in the printer. This is a green tray that is supposed to be lifted up to the top of the cavity and locked there. If it is blocking the cavity, lift it up until it locks in the upper position.
Secondly, these printers can accomodate legal paper in tray 2 but to do that the tray extends so it sticks out the front of the printer by about 2-3 inches when legal is loaded. There is a blue lever on the right front of the tray that acts as the lock. Make sure the tray is closed, see picture below.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
There are two common causes for this and I suggest you check these two things and post back if the problem is not resolved.
First, remove the tray and look into the tray cavity. I see by your model number you do not have a duplex modem but it is still possible that you have a duplex diverter in the printer. This is a green tray that is supposed to be lifted up to the top of the cavity and locked there. If it is blocking the cavity, lift it up until it locks in the upper position.
Secondly, these printers can accomodate legal paper in tray 2 but to do that the tray extends so it sticks out the front of the printer by about 2-3 inches when legal is loaded. There is a blue lever on the right front of the tray that acts as the lock. Make sure the tray is closed, see picture below.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
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