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Cisom
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Message 1 of 2
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I have an Office Jet 4650 printer. I'm getting a "File format error" message.

HP Recommended
Acer Aspire 3
Microsoft Windows 10 (64-bit)

I have an OfficeJet 4650 printer and I am unable to print a word document.

I get a "File format error" message" that says "The file could not be opened because it is either corrupt or has an incorrect format."

 

Can anyone tell me how to fix this? I am running Microsoft Windows 10, not sure if it is 32 or 64 bit.

1 REPLY 1
Andr-1611
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Message 2 of 2
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Hello @Cisom ,
Welcome to the HP Support Community!

 


@Cisom wrote:
... I am running Microsoft Windows 10, not sure if it is 32 or 64 bit.

Little help for you: Is Windows on my computer 32-bit or 64-bit? 

 


@Cisom wrote:

... unable to print a word document.

I get a "File format error" message" that says "The file could not be opened because it is either corrupt or has an incorrect format."


What is the name of the extension of this Word document?

Can this document be opened with MS Office Word and saved under a different name (new name)?
Does the same error occur when the file is printed with the new name?

 

Hope this helps! Keep me posted.
Andr-1611

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