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‎10-28-2020 11:57 AM

HP Recommended
Product: Office Jet Pro 8710
Operating System: macOS 10.12 Sierra

I have an Officejet Pro 8710 but all of a sudden when I try to print a document I get error message 

“Inkjet3.driver” will damage your computer.  

Category:
1 person had the same question
1 REPLY 1

‎10-28-2020 01:07 PM - edited ‎10-28-2020 01:09 PM

HP Recommended

First, try Easy Start: ( https://support.hp.com/us-en/drivers/selfservice/hp-easy-start/7376041      -make sure your OS is correct)
and see if your printer is supported.


If Easy Start does not support your printer or does not solve the issue, try the 5.1 driver package: https://support.apple.com/kb/dl1888?locale=en_US

Uninstall and reinstall your printer. Still not working? Do these steps next:

Use the HP Uninstaller: https://support.hp.com/us-en/document/c02440673

 

If you still have a folder marked HP, delete it (likely here: /Library/Printers/hp ).

 

Make sure the printer is uninstalled in the menu here:
Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners. Then restart your computer.


Then, get this driver package:

https://www8.hp.com/us/en/solutions/business-solutions/printingsolutions/upd.html

 

Try to then install the printer using the menu here:

Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners.

Try to print. That does not work, move on to the next steps.


Download (and install) this package (From HP FTP) which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...  

If the link comes up blank, try right/control clicking and saving it. Or right/control click and copy link, and paste into browser bar. If you get the malware warning part-way through the installation, go to System Preferences>Security & Privacy where you can tick a box and unblock the HP option.


The install takes a bit. Let it run, even if it seems like it stalled out! When it completes, restart. Try to re install your printer, and print. Success, hopefully? If not, let me know!

Otherwise, please give a thumbs up choose this as the solution!

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