I have an Officejet 4630 and have had it for many years - 6? It has been great until this morning. I

[cyndylou]

I have an Officejet 4630 and have had it for many years - 6? It has been great until this morning. I am getting the following error codes. OXBA002070 and OXB8023E38 andREFLASH 12345. I have tried resetting from all ends of cables and all cables.

[sandytechy20]

@cyndylou

Welcome to the HP support community.

Remove the ink cartridges, and reset the printer

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[cyndylou]

Unfortunately, I cannot get past step 1 as I can not get the printer track to move in order to remove the ink cartridges from the printer. Still dealing with error message REFLASH 12345.

[sandytechy20]

@cyndylou

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

Cheers.